skip navigation
AZ.gov Arizona's Official Website Agency Name Goes Here, Agencies may also load an image of thier logo
Agency NameAZ.gov Arizona's Official Web Site
Building a Better Arizona
Your Location > Home > Publications > 5-Year Strategic Plans

 Managing for Results

Select this link to view the complete Arizona state model Handbook. It was developed as a user-friendly guide with non-technical language, numerous examples, and helpful checklists. The Handbook is intended to serve as a reference document to aid Arizona's state agencies to apply the concepts of strategic planning.

 
Adobe Icon Letter from the Director Page
  Acknowledgments  
Adobe Icon A. Introduction 
     ExecutiveSummary  i
     Budget Reform Overview  ii
   
Adobe Icon B. Managing For Results 
     Strategic Management  1
     Introduction to Strategic Planning  4
     Successful Strategic Planning  6
     Participants in the Process  7
     Components of the Process  9
 
Adobe Icon C. Where Are We Now? 
     Internal/External Assessment  13
     Customer and Stakeholder Identification  20
 
Adobe Icon D. Where Do We Want To Be? 
     Mission Statement  23
     Vision Statement  27
     Principles  29
     Goals  31
 
Adobe Icon E. How Do We Measure Our Progress? 
     Why Measure Performance? 41
     Categories of Performance Measures 42
     Measuring Progress 45
     Benchmarking 50
     Summary 53
 
Adobe Icon F. How Do We Get There? 
     Action Plans 55
 
Adobe Icon G. How Do We Track Our Progress? 
     Tracking Systems  61
     Monitoring Performance Measures  62
 
Adobe Icon H. The Plan 
     Features of a Successful Strategic Plan  67
     Communicating and Marketing the Plan  68
 
Adobe Icon I. Forms 
     Internal/External Assessment Worksheet  69
     Customer/Stakeholder Identification Worksheet  70
     Mission Statement Litmus Test  71
     Vision Statement Litmus Test  72
     Principles Litmus Test  72
     Goals Litmus Test  73
     Objectives Litmus Test  74
     Performance Measures Litmus Test  75
     Family of Measures Worksheet  76
     Selection Criteria Matrix Worksheet  77
     Performance Measure Summary Form  78
     Action Plans Litmus Test  82
     Programs and Subprograms Litmus Test  83
     Data Collection Worksheets  84
 
Adobe Icon J. Appendices 
     Required Budget Reform Documents 87
     Budget Reform Legislation 89
     Glossary - Planning and Budgeting Terms 92
     References 97
     Resources 99

ACKNOWLEDGMENTS
This Managing for Results Handbook represents the dedicated efforts of the Strategic Planning Advisory Committee.  Between November 1993 and April 1994, the Committee, whose members represent a cross-section of 19 State agencies, reviewed and evaluated agency plans and studied approaches employed in other states.  The Committee then assisted the Governor’s Office of Strategic Planning and Budgeting (OSPB) in defining a model for Arizona’s state government that not only built upon existing agency strategic planning and quality management strengths, but also incorporated the latest approaches of measuring performance to achieve meaningful results.  

1998 ACKNOWLEDGMENTS

This Handbook has been revised to incorporate all changes in Arizona’s Budget Reform Act. This latest version of the Strategic Planning and Performance Measurement Handbook has been revised and edited by the following members of the Strategic Planning Advisory Committee:

Revised by:
Rebecka Derr Governor's Office of Strategic Planning and Budgeting
Reviewed and Edited by:  
Marge Cawley Joint Legislative Budget Committee Staff
Barbra Chavira-McCluskey Department of Corrections
Phyllis Knox Governor's Office for Excellence in Government

1995 ACKNOWLEDGMENTS
The Strategic Planning and Performance Measurement Handbook was updated
by the Strategic Planning Advisory Committee and other contributors listed below.


Strategic Planning Advisory Committee Members
Art Ashton Arizona Board of Regents
Keith Brainard* Arizona State Retirement System
Marge Cawley* Joint Legislative Budget Committee Staff
Barbra Chavira-McCluskey* Department of Economic Security
Rebecka Derr* Department of Health Services
Glen Dickens Arizona Game & Fish Department
Michael DiMarco Judicial System
Don L.Horne Department of Corrections
Phyllis Knox* Governor's Office for Excellence in Government
Constance Kohl Department of Youth Treatment and Rehabilitation
A. A. Lidberg Arizona Department of Transportation
Dona Marie Markley Private Postsecondary Education
Peggy O'Sullivan-Kachel* Governor's Office of Strategic Planning and Budgeting
John W. "Pete" Peterson Department of Public Safety
Lois Sayrs Office of the Auditor General
Greg Schneider Arizona Health Care Cost Containment System
Other Contributors:
James A. Cockerham Governor's Office of Strategic Planning and Budgeting
Aimee Franklin Governor's Office of Strategic Planning and Budgeting
*  Denotes Major Contributor

1994 ACKNOWLEDGMENTS
The Strategic Planning and Performance Measurement Handbook was written and compiled by the Strategic Planning Advisory Committee and other contributors listed below.

Strategic Planning Advisory Committee Members
Keith Brainard Arizona State Retirement System
Marge Cawley* Joint Legislative Budget Committee Staff
Barbra Chavira-McCluskey* Department of Economic Security
Rebecka Derr* Department of Health Services
Glen Dickens Arizona Game & Fish Department
Michael DiMarco Judicial System
Ben Froehlich* Department of Administration
Phyllis Knox* Governor's Office for Excellence in Government
Constance Kohl Department of Youth Treatment and Rehabilitation
A. A. Lidberg* Arizona Department of Transportation
Dona Marie Markley Private Postsecondary Education
Peggy O'Sullivan-Kachel* Governor's Office of Strategic Planning and BudgetingM
Bill Patrick Department of Youth Treatment and Rehabilitation
John W."Pete" Peterson Department of Public Safety
Lois Sayrs* Office of the Auditor General
Greg Schneider* Arizona Health Care Cost Containment System
William Thomson Office of the Auditor General
Thomas H.Wickenden Northern Arizona University
Other Contributors:
John A.Bogert Arizona Department of Transportation
Anne Barton Governor's Office of Strategic Planning and Budgeting
Marcel Benberou Governor's Office of Strategic Planning and Budgeting
James A. Cockerham Governor's Office of Strategic Planning and Budgeting
Monica Seymour Governor's Office of Strategic Planning and Budgeting
*   Denotes Major Contributor